2-Year Hotel and Restaurant Services

PROGRAM OVERVIEW

The course in Hotel and Restaurant Services is a two-year program of study using the competency-based curriculum. Through this program, students will exit with the job skills necessary to qualify for entry positions in hotel accommodation department as front office agent, room attendant, Food and beverage service attendant, or they may opt to continue on to fulfill their Bachelor of Science in Hotel and Restaurant Management Degree requirements.

Upon successful completion of the Associate in Hotel & Restaurant Management program of study, the student shall have been able to:

• Identify the functions, job titles, work requirements, and operating procedures of the food, and lodging components of the hospitality industry.
• Determine the job qualifications, attitudes, work habits, and personal qualities necessary to function satisfactorily with other individuals and in organizations in the hospitality industry.
• Recognize the interrelationships between the front office and other departments in a hotel.
• Implement guest-satisfying procedures and techniques through an understanding of guest needs, personal qualities, and operational requirements.
• Demonstrate safe, sanitary, and efficient cleaning procedures in performing various housekeeping tasks.
• Identify effective housekeeping equipment selection, storage, maintenance, and control procedures.
• Demonstrate computer proficiency in reservations, check-in, posting, settlement, and night audit functions of the front office.
• Demonstrate effective telephone-call handling and complaint handling techniques.
• Demonstrate skills in preparing, organizing and serving food and beverages.
• Use basic methods of cookery.

Career Path

• Front Desk Attendant
• Food Attendant
• Room Attendant
• Bartender
• Assistant to the Chef
• Cook/Baker
• Hotel Guest Assistant
• Laundry Section Attendant